Creating Conversations with People Of All Generations

Every time you have a conversation with another person, it has to count. The trouble is, as business professionals we’ve become overly busy and distracted by modern technology, consumed by efficiency and process, and less…human. On top of that, there are five very distinct generations in the market, each with their own style of communication. The Making Every Conversation Count – Intergenerational Communication Program teaches the lost art of communication in a cross-generational, multi-device world. Developed and taught by a seasoned leader in the competitive mortgage market, you’ll learn best-of-class techniques for getting more from your conversations, not only with others, but with yourself.

Make Every Conversation Count programs:

For Leaders
For Sales
For Intergenerational Teams

Who Is This For?

From entry level to senior executives, everyone can benefit from learning the techniques taught here. You’ll be able to experience the ease of better, more relatable conversations with people of all generations, understanding their unique style of relating to others, and making more of your interactions—without the worry of offending someone.

Key Benefits


Increase productivity
and efficiency

Build and retain
better relationships

Improve communication
across all generations

Program Overview

Bring your tribe closer together with expert training for those who either work with or manage a multi-generational, culturally diverse team. Dig deeper to understand how people relate to one another, through expertly led learning modules, exercises, and practice sessions.  Learn to see the world from the perspective of others, and gain the ability to relate well to all generations.

MECC for Intergenerational Teams

Managing and working within a diverse workforce is a critical skill for all levels going forward. There are misconceptions about the way that Millennials, Baby Boomers, and other generations communicate and use technology to stay connected. Understanding the differences in communication preferences across multiple generations can make work environments more productive and better functioning.

Program Content

Eight, 60-to-90-minute, instructor led modules

Make Every Conversation Count for Leaders increases leadership communication effectiveness by focusing on eight key areas:

Module 1: Why Are You Not Like Me?

  • Identifying the five generations
  • Uncovering the differences and similarities
  • Bridging the gap

Module 2: Retaining an Intergenerational Team

  • Emotional Intelligence in the workplace
  • Empowering Employees
  • Measuring Productivity for results
  • Blending work-life for all generations

Module 3: Relationship Strategy

  • Focus your shared intentions to build meaningful partnerships
  • Allows others to be your teacher and build a future together
  • Identifying generational communication media  sources
  • Understanding the differences in interaction preferences
  • Bridging the gap between all generations

Flexible and Customized Facilitation Options


Full Day Options


Half Day Options


2-Hour Sessions


1-on-1 Coaching

Maximize your ability to lead others through outstanding communication techniques and be viewed as an influencer in your market. Catalyze and improve the performance of your team, one conversation at a time.

Take yourself and your team to the next level of success!
Connect with Cindy Tomcak now, by calling: 402-533-4480
or by email—click the Connect button now.

Make Every Conversation Count Programs: For Leaders| For Sales | For Intergenerational Teams